Frequently Asked Questions
Everything you need to know about your Chairus experience
What is your shipping policy?
We offer free standard shipping on all orders within the contiguous United States. Orders are typically processed within 1-2 business days, and delivery usually takes between 3 to 7 business days depending on your location.
Do you offer a return policy?
Yes, we offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item in its original packaging and condition for a full refund, minus any applicable restocking fees.
Are your chairs easy to assemble?
Most Chairus products are designed for easy assembly. Each item comes with a detailed instruction manual and all necessary hardware. Most customers find they can complete assembly in 15 to 30 minutes.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options via PayPal and Affirm for flexible financing.
Is there a warranty on Chairus furniture?
Yes, all our furniture comes with a 1-year limited warranty that covers manufacturing defects in materials and workmanship under normal household use.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.